Support

We usually reply within two working days.

Email us

Tell us your iPhone model, iOS version and what happened. Screenshots or a screen recording help a lot.

mooumari2@gmail.com

Manage your subscription

Cancel or change Cutomi Pro in your iPhone's Settings, under your name, then Subscriptions.

Open Apple subscriptions

Ask for a refund

App Store purchases are refunded by Apple. Sign in and choose the Cutomi purchase.

Report a problem to Apple

Common questions

Is Cutomi free?

Yes. You can make and export a complete video for free: cutting, text, music, voice-over, captions, filters, transitions and motion. Cutomi Pro is a subscription that lets you export videos that use Pro tools.

Can I try Pro tools before paying?

Yes. Every Pro tool works in the editor for everyone. You only need Pro when you export a video that uses one. You can also remove all Pro tools from a project in one step and export for free.

Which iPhones does Cutomi run on?

Any iPhone with iOS 17 or later (iPhone XS, XR and newer).

Do my videos get uploaded?

No. Your projects, photos and videos stay on your iPhone. Captions and background removal run on the device.

Is there a watermark?

No. Free exports have no watermark.

Which languages does the app support?

The app is in English and Arabic, and text in the editor handles right-to-left writing.

How do I cancel Pro?

Open Settings on your iPhone, tap your name, then Subscriptions, then Cutomi. Cancel at least 24 hours before the renewal date.

I bought Pro on another iPhone. How do I get it back?

See also our Privacy Policy and Terms of Use.